All orders are shipped within 1-3 business days of purchase via Australia Post. A notification email and/or direct message will be sent with tracking when the order has shipped. Once an item has been shipped, Mercado 32 is not responsible for packages lost or damaged in transit.
Mercado 32 is not responsible for any customs or duties imposed on international packages. In some cases, international delivery may take up to 30 days, please contact your local postal office if you are concerned about the whereabouts of the package.
Vejas purchased online may be returned / exchanged within 7 days of receipt. Shoes must be unworn and in their original box. The customer is responsible for return postage. Return postage must have a tracking number to ensure we get it back and can sort out your return / exchange (exchange subject to inventory).
Vejas purchased from us in store are non-returnable.
For all other items, Mercado 32 is not able to accept returns at this time. Mercado 32 sells previously owned goods and items are sold ‘as is’, with any signs of use expressed in the online item descriptions and photos. Our pieces are classified as vintage or second hand goods under Australian Consumer Law, thus returns are not accepted, unless on grounds of authenticity. We do hope that as our company grows, we will be able to offer an exchange and returns system. Please read the product description and check measurements carefully - we flat lay and measure our clothing. If you have any questions, please contact us directly.
Have store credit? Unfortunately, our systems do not speak to each other at this time so we are unable to offer a checkout option with your credit. It should be coming soon though! If you would like to buy something with store credit, please contact our store directly firstname.lastname@example.org. Please note, we cannot guarantee an item will still be available by the time we receive your email. We are working hard to get everything talking, but in the meantime, please feel free to visit us IRL and use your credit then.